Freshly stewed daily: order and pay before 1pm and we stew it the same day, delivered same-day within the Klang Valley; the rest of West Malaysia is couriered out the same day (Sunday is our rest day, no stewing or delivery).

LEGAL

Delivery, Refund and Cancellation Policy

Effective date: 9 July 2026 · Last updated: 9 July 2026

Operated By

YO FU JIA YAM TRADING SDN. BHD.

trading as 佑富燕窝 (YO FU YAN WO)

No. 17, 1-6, Jalan Chan Sow Lin, Chan Sow Lin, 55200 Kuala Lumpur, Malaysia

yofuyanwo@gmail.com · +60 12-571 4554

1. Delivery and shipping

We ship nationwide across Malaysia and to Singapore. Orders placed and paid before 1pm are stewed the same day for Klang Valley delivery; orders outside the Klang Valley, and those placed after the cut-off, are dispatched on the next working day.

Shipping is charged by destination zone (Peninsular Malaysia, East Malaysia, and Singapore), and orders above our free-shipping threshold ship free. The exact shipping fee for your address is always shown at checkout before you pay, and again on your order confirmation.

Fresh stewed items are packed chilled and are time-sensitive, so please make sure someone can receive the parcel. If a delivery fails because the address or contact number given is incorrect, or nobody is available to receive it, any re-delivery cost is payable by the customer.

Once your parcel is handed to the courier we will email you the tracking details. Delivery timings quoted by couriers are estimates and can be affected by weather, public holidays and peak periods.

2. Order cancellation

You may cancel an order free of charge before it enters preparation. Because freshly stewed bird's nest is made to order in scheduled batches, cancellation is only possible up to the cutoff time shown at checkout. After that point, the order is already being prepared and cannot be cancelled.

3. Refund eligibility

Freshly stewed bird's nest is a perishable food product and cannot be returned once delivered in good condition. A refund or replacement will be arranged, at no cost to you, if any of the following apply:

  • The item arrives damaged, leaking, or spoiled.
  • The wrong product or quantity was delivered.
  • The order does not arrive within a reasonable time and the courier confirms it as lost.

Dried bird's nest, being shelf-stable, may additionally be returned unopened and unused within 7 days of delivery for a refund, minus original shipping cost.

4. How to request a refund

Contact us within 24 hours of delivery with your order number and photos of the issue, via WhatsApp, WeChat or the contact form. We aim to respond within one business day and will confirm the resolution (replacement or refund) before proceeding.

5. Refund method and timing

Approved refunds are returned to the original payment method via our payment gateway, Fiuu. Processing typically takes 5 to 14 business days depending on your bank or card issuer, after we confirm the refund on our side.

6. Subscription plans

Subscription plans can be paused or cancelled at any time before the next scheduled batch is prepared, with no lock-in contract and no cancellation fee. Already-delivered batches follow the same refund eligibility as one-off orders above.

7. Reward points and vouchers used on a refunded order

If reward points or a voucher were applied to a refunded order, the points or voucher value will be restored to your account; the cash portion actually paid is refunded as described above.

8. Contact

For any refund or cancellation request, contact us at yofuyanwo@gmail.com or via WeChat.